Shop Customer Service

For Customer Service

By Phone: Please call us toll-free at 1.800.621.8827, between (8:00 a.m. – 5:00 p.m. CST, Monday through Friday)

By Email: customerservice@customculinary.com

Placing an Order

For the fastest possible service, we encourage you to order via our secure website.

Payment Options

Custom Culinary Inc. accepts American Express, VISA, MasterCard, Discover and PayPal.

Shipping & Sales Tax

Free Shipping

Custom Culinary Inc. is offering FREE shipping on all orders $50 or more (before tax if applicable). FREE shipping orders will be sent via FedEx® Ground service and should arrive in 5-7 days after the order is placed. Offer not valid on expedited or next day deliveries. All orders ship in 2 to 3 business days.

Flat Rate Shipping

Custom Culinary Inc. is offering Flat Rate shipping of $5 for all orders that are less than $50(before tax if applicable). Flat Rate shipped orders will be sent via FedEx® Ground service and should arrive between 5-7 days or earlier after the order is placed. Offer not valid on expedited or next day deliveries. All orders ship in 2 to 3 business days.

Expedited Shipping

Custom Culinary Inc. offers expedited freight options for those customers who would like their orders to arrive faster that our “Flat Rate” or “Free” shipping options. The expedited shipping options via FedEx® are:

  • Priority Overnight
  • Next Day
  • 2 Day

All Expedited shipping request need to be received prior to 9:30am (CST) to be shipped out the next day . For example if an order is placed on Tuesday at 9:00a.m. CST and Next Day shipping is requested the order will ship out on Wednesday and arrive on Thursday.

Custom Culinary Inc. ships within the continental U.S(except CA), Hawaii and Alaska. Additional shipping fees will apply for all orders going to Hawaii and Alaska.  

Shipping to California

As of August 31st 2018 we can no longer ship our Custom Culinary® products to California.  We do apologize for any inconvenience that this may cause.  Please reach out to your local foodservice Distributor to purchase Custom Culinary® products in California.

Sales Tax

Sales tax will automatically be charged on all merchandise sold to individuals in Illinois and Ohio. Those business that provide a valid Tax ID during checkout will not be charged Tax in these locations. The Tax ID is a number that is used to identify entities for tax-related purposes such as filing tax returns, or other actions such as opening a bank account. For businesses, the TIN is the same as its Employer Identification Number (EIN).

Custom Culinary® On-Line Store is for professionals

Please note that the Custom Culinary® on-line store is for Foodservice and Food Processing professionals.  Our great flavor enhancing products are designed and intended for professional use by certified Chefs, Culinarians, Cooks, Foodservice Directors and Purchasing Agents.  As part of the check-out process shoppers will be asked about their professional status.  By checking the box next to the provided statement you are certifying that you are Foodservice Professional.  If the shopper does not check the box and agree to the statement they will not be allowed to check out and complete their purchase.  

 

Email Us

If you have any questions about placing an order, questions on an existing order or need any additional information on our products, please feel free to contact us at customerservice@customculinary.com. Or call our customer support number 1.800.621.8827

Business Address

Custom Culinary Inc.
2505 S. Finley Rd. Ste 100
Lombard, IL 60148

RETURN POLICY

Money Back Guarantee

We at Custom Culinary Inc. guarantee that any product you receive from us will be of high quality and in top physical condition. Any item(s) that you deem unsatisfactory for any reason will be replaced or refunded upon your request, without hassle, as long as you alert us to the details of the problem within 30 days.

Please Do Not send back product. Please e-mail us at customerservice@customculinary.com or call us 1.800.621.8827 with any product issues or concerns.

Shop with confidence at www.customculinary.com. Your satisfaction is 100% guaranteed. No hassles, No exceptions!